Responsibilities:

Visit to client locations as required.
Ability to prepare accordingly for the planned service intervention, including but not limited to:
-Familiarization of the product and the service requirements prior to Service Intervention
-Checking unit documentation
Ability to close out service intervention by following up on parts, open service issues etc.
Ability to provide feedback to the documentation department on any issues regarding improvements or corrections to existing documentation
Provision of supportive information to customer enquires
Liaise with engineering and sales engineers in regard to customer questions/complaints
Liaise with QA on service quality issues
Provide feedback to customer on all quality enquires
Assistance with the design & implementation of Department procedures & Work Instructions.
Support of technical queries relating to existing product range
To carry out all duties in accordance with the Quality Assurance procedures & departments work instructions
To contribute to general improvements in the quality of key activities within the department
To assist with internal & external audits of customer equipment

Требования к кандидату:

Условия:

Field Engineer

Field Engineer